Help

FAQ

Questions

• Where can I send postcards?

  U.S. to U.S. only — return and recipient addresses must both be U.S. Canada is next: join the waitlist on the home page.

• What does “approve by” mean?

  The last moment we can take your OK and still hit the arrival window. Same time on the dashboard, order page, and reminder emails.

• Why do I need to approve before you print?

  We print only after you OK the proof. Approve — or change the design and get a new proof — before that cutoff.

• What is a Memoria credit?

  One credit mails one postcard. Buy a pack or pay per send. Recurring series use a credit when each cycle opens.

• When will my postcard arrive?

  We show an estimate from production and transit — not a guaranteed date. We’ll email you if timing changes.

• My order says Failed — what should I do?

  Open the order, copy the ID, then email us from Help with that ID.

• How do repeating or annual sends work?

  After a send, we plan the next one. Reminders come before approve-by. Pause, resume, or skip from the dashboard.